000 00267nam a2200121Ia 4500
008 250909s9999||||xx |||||||||||||| ||und||
035 _a3523
082 _a688
100 _aR.Soloman
245 4 _aThe Art of Client Service
260 _bDearborn
_c2003
942 _cBK
999 _c21695
_d21695